13所综合医院员工满意度指标体系的建立与评价

摘要

Objective Establishing an employee satisfaction indicator system for tertiary hospitals in Beijing.Methods Evaluation indicators are built on theory research,and questionnaires are designed for survey.Such methods as principal component factor analysis,and verification factor analysis are called into play to test the construct validity and establish in the end the employee satisfaction indicators system.Results Such indicators comprise five grade-1 dimension and 34 grade-Ⅱ dimension,such as hospital management satisfaction indicator.Conclusion This self-designed scale ideally mirrors the employee satisfaction of tertiary hospitals in Beijing,proving the indicators to be objective and reasonable.%目的 建立北京市三级综合医院员工满意度评价指标体系.方法 在理论研究基础上初步建立评价指标,编制量表进行问卷调查,采用主成分因子分析法、验证因子分析法,检验其结构效度、构想效度,最终建立员工满意度指标评价体系.结果 北京市三级综合医院员工满意度评价指标包含医院管理满意度等5个Ⅰ级维度、34个Ⅱ级维度.结论 自编量表较好地反映了北京市三级综合医院员工满意度状况,验证了满意度评价指标的客观性、合理性.