Study on the Status of International Students' Satisfaction with the Quality of Higher Education Service

摘要

The research designed a survey and took a college in Nanjing as the cases to evaluate the international student satisfaction of higher education service quality. Survey results show that students are not satisfied with the overall service quality of higher education. Study finds 6 factors influencing student satisfaction in descending order are College reputation, Campus environment, Academic quality, teaching facilities, Logistics service and teacher troop. Eight variables have significant gender differences. Professional has no significant impact on overall satisfaction while grade have significant impact on overall satisfaction.