Patient Satisfaction in the Hospital's Emergency Units in Bucharest

摘要

Nowadays health systems are centred to provide diagnosis and treatment and the focus is less placed on the relation between the doctor and the patient. Before scheduling a treatment process is very useful to know the causes that generates the aggravation of the health status and wich factors may increase the quality and the comfort of the healthcare units. Patient satisfaction must be one of the key objectives of modern healthcare systems and must be evaluated constantly. This study presents an analysis of the level of patient satisfaction felt in the emergency units of Bucharest, and highlights the factors that influence the relationship between a doctor and a patient, the level of communication and patient satisfaction. The necessary information was gathered in order to create a partial picture of the emergency medical services in Bucharest. The research method was quantitative and the research instrument was the questionnaire. The data processing was performed using the statistical analysis program, SPSS. The individuals who participated in the survey showed a fairly high rate of satisfaction regarding the medical services and said that they had confidence in their physician. The data collection and the analysis tool used allowed this paper to describe the relationship between the patient and physician, the characteristics of the environment in which it is established, the internal and external factors which influence the level of any patient satisfaction.