This paper, by using Chinese customer satisfaction index evaluation model, conducted research on the evaluation of customers' satisfaction towards B2C E-commerce enterprises and presented the customer satisfaction evaluation results for six enterprises with higher market occupation. The evaluation results indicate that Jingdong ranked top (77.6 points), followed by Amazon and Meituan, and Taobao was listed in the last place with 74.2 points. Also, the paper made an analysis of major evaluation indexes.
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