Research on Power Customer Value Evaluation Based on AHP

摘要

To promote the differentiation of customer evaluation results so as to accommodate large sample sizes,this paper proposed a revised evaluation model which chooses the differentiation of indicators based on actual electricity business data,determines the weight-using Analytic Hierarchy Process (AHP) method,and optimizes the dimensionless method by establishing relations between characteristic values and evaluation scores.The empirical results verified the effectiveness of the evaluation model which provides a method for power supplies to understand their customer's needs properly.