(1530) QUALITY ASSESSMENT AND IMPROVEMENT FOR THE BILINGUAL BACHELOR'S DEGREE AND BLENDED LEARNING MASTER'S DEGREE IN COMPUTER SCIENCE ENGINEERING

摘要

The concept of quality has, over the last few several decades, become both central to the field ofhigher education and an increasingly important issue, although it is recognized that it is a difficultconcept to define, given its multidimensional nature. UNESCO defines quality in higher education as amulti-dimensional, multi-level, and dynamic concept relating to the contextual settings of aneducational model, to the institutional mission and objectives, and to specific standards within a givensystem, institution, program, or discipline.The Bachelor's degree in Computer Engineering at the University of Castilla-La Mancha (UCLM) hasemerged as a new challenge as regards adapting Computer studies to the European HigherEducation Area (EHEA), thus leading to the definition, maintenance and establishment of newcurricula in order to adapt to the European Credit Transfer System (ECTS).One of the strategies adopted by the UCLM for the future short and medium term is to improve theinternationalization of its studies through its full commitment to bilingual Bachelor's degrees. Anotherstrategy towards which the UCLM is committed is online training and/or blended learning in order toprovide students with flexible mechanisms, versatility, personalization and accessibility, thusmaximizing the potential of new technologies.The Ciudad Real School of Computer Sciences, which is no stranger to the University of Castilla laMancha's commitments has, in its strategic plan, decided to implement the short-term bilingualBachelor's degree in Computer Science in parallel with the Computer Science degree currently taughtin Spanish, and the implementation of a blended learning format in the official Master's degreecurrently offered on campus. These two clear commitments are aligned with the UCLM's strategicplan, and require an in-depth and efficient quality process if this implementation is to be achieved withthe quality guarantees imposed by society as regards the institution of and guidelines proposed by theBologna Declaration.In order to implement these two new commitments, it is desirable to achieve high quality andcontinuously improved bilingual learning and blended learning. The intention of this research istherefore to act as a guide to ensure that the implementation of both the bilingual Bachelor's degreeand the blended learning Master's degree is carried out correctly in a coherent and coordinatedmanner, and meets the highest standards of quality. It is therefore necessary to define a qualityassurance methodology with which to ensure and guide the definition of both activities, along withmore appropriate evaluation criteria for the particulars of these new disciplines, such as the monitoringand strict control of the most important aspects that must be achieved and the current state in terms ofthe quality present during the implementation of both the Bachelor's degree and the blended learningMaster's degree.In order to monitor quality and ensure improvement it is necessary to develop a balanced scorecard inwhich a specific set of indicators and metrics representing important aspects that must be measuredfor each discipline, are represented and visualized in order to know the level of quality, factors toimprove, aspects to consider and changes to adopt at any time, with the objective of improving thequality of Bachelor's and Master's degrees.