Using IT tool to manage expert knowledge: Case study: KMORE implementation in TELKOM RD center

摘要

As the biggest incumbent communication service provider (CSP) in Indonesia, TELKOM has a big challenge in competing with its competitor to win the competition in the dynamic market. Since the knowledge or intellectual is the key driver to win the competition, it is a big challenge for TELKOM on how to manage its knowledge, so it can give the highest business value. Innovation process in TELKOM is intensively take place in it sun it called R&D Center. This R &D Center is very unique, since most of its production machine is human brain. So its success is mainly depends on its human resource technical and business skill, level of creativity, innovation and motivation. Those should be blend and reside in its human resources, so that they can become competitive and produce highly marketable innovative products and solutions. To help knowledge management implementation, an IT Tool is significantly a must. This paper aims at describing KMORE application and its best practices as IT tool to support knowledge management implementation in TELKOM R&D Center.