CHAT-BOT SYSTEM FOR EXPERT KNOWLEDGE COUNSELING SERVICE BASED ON EXPERT KNOWLEDGE TRAINING AND EXPERT FEEDBACK, AND COUNSELING SERVICE PROVIDING METHOD

摘要

A method of providing a consultation service of a chatbot system is disclosed. The chatbot system includes the steps of registering an expert's consultation model for at least one category, selecting a category to be consulted according to the user's consultation request, and a plurality of queries corresponding to the registered consultation model for the selected category. and providing a counseling result to the user based on the user's response to each of a plurality of queries and the counseling model registered for the selected category.