Older Adults in ICT Contexts: Recommendations for Developing Tutorials

摘要

In the context of Information and Communication Technologies (ICT), there is clearly a great difficulty in persuading older people to use them, particularly those with low digital literacy. This reality is mainly due to their lack of access opportunities, physical and psycho-sociological individual characteristics, and by the functionality of technology. Even though many older people are still digitally-excluded, the number of who are willing to use ICT is increasing. Older people aren't afraid to try new technology when they see a clear benefit. This study focuses on the analysis of empirical projects, solutions and/or experiences, national and international, guided to the applicability of tools to support the use of technological tools and services by older adults. The main goal is to draw up some guidelines for designing tools that can facilitate the older adults' use of the miOne community. MiOne is an online community created under the project SEDUCE 2.0 - Use of Communication and Information in the miOne online community by senior citizen. Relevant electronic databases were searched using the following keywords, in Portuguese and English language: help tutorial, video tutorial, multimedia tutorial, older adults, and help tools. Findings suggest some recommendations for the adequate development of solutions that can help older users to use different ICT contexts.