From Top to Bottom: End User Development, Motivation, Creativity and Organisational Support

摘要

This paper examines the socio-technical and organisational factors that influence the adoption of End User Development (EUD) technology and practices at the workplace. This research focuses on the rehabilitation industry, where a 64-item paper-based survey was completed by 52 therapists working at two rehabilitation clinics in the Netherlands. Results suggest that therapists need to be motivated to act as creators of technological innovations in rehabilitation as this is not part of their current work culture and current rewards for such innovations are perceived as small. Most likely incentives for therapists are (1) time allocated for end user development practices (2) monetary compensation for overtime required for this work (3) and intellectual ownership of the innovation.