Lessons Learned in the Development and Implementation of a Bilingual Nationally Accessible Knowledge-Based system

摘要

The lessons learned in the development and implementation of a knowledge-based system at Revenue Canada are presented. Numerous development decisions were made including determining how to capture and represent a large set of complex rules and selecting the appropriate system development methodology. in addition, many technical challenges were overcome such as providing a fully bilingual system, and storing incomplete waiver determinations. this paper will discuss these issues and their resolution. The pper concludes with the characteristics of a successful knowledg-based project based on the experiences of Revenue Canada.