CASE REFERENCE SYSTEM, CASE REFERENCE METHOD, CASE STORAGE SERVER, AND PROGRAM

摘要

PROBLEM TO BE SOLVED: To provide an optimum case to be referred to when a person in charge of user support answers an inquiry from a user.;SOLUTION: A related case reference system 1 is provided with a terminal 10 in charge which receives inquiry mail from a user and returns an answer to the inquiry, a user terminal 30 for making the user send the inquiry mail in which an error message or an error log is described about a trouble concerned with an information processing system to the terminal 10 in charge and for receiving an answer, a case storage server 40 including a database 42 for storing cases of pieces inquiry mail and answer mail so as to retrieve each mail by keyword extraction, and a network 20.;COPYRIGHT: (C)2008,JPO&INPIT