Customer support system, customer service support method, and customer service support for computer programs

摘要

The present invention by carrying out a rapid and sufficient support for customer inquiries about services, to improve the response quality, enhance customer satisfaction. A customer support system according to the present invention, to collect the FAQ about the services to be provided to the customer, and a FAQ presentation unit to be presented to the customer terminal operated by a customer, the FAQ browsing history information on the browsing history of FAQ by the customer a browsing history collection unit, a storage unit for storing in association with FAQ viewing history information to the customer, when queried about the service from the customer, the FAQ viewing history information associated with the customer, operator terminal operated by an operator and a browsing history display unit that displays on. .FIELD 4