SHOPPING GUIDE ROBOT SYSTEM AND CUSTOMER IDENTIFICATION NOTIFICATION METHOD OF SHOPPING GUIDE ROBOT

摘要

A shopping guide robot system and an associated customer identification notification method. The system comprises the shopping guide robot and a background service terminal. A body of the shopping guide robot has a control unit, a movement unit, a communication module and a camera unit that collect images. The control unit has a customer identification module, which identifies a human face in an image and sends a first signal after determining that the human face is a customer. The control unit receives the first signal and sends a second signal to the background service terminal through the communication module. The background service terminal receives the second signal and sends a notification signal. In this manner, background personnel does not need to stare at a monitoring screen constantly to view whether a customer needs to be served. A background automatically prompts whether a customer enters or needs help, reducing work strength.