Device and System for providing phone number service by providing advertisements using emotion analysis of customer and method thereof

摘要

The present invention discloses a telephone number guide apparatus, a telephone number guidance system, and a telephone number guidance method for providing advertisements using emotion analysis of a customer. A telephone number guide device for providing advertisements using an emotional analysis of a customer according to the present invention includes: a call content recording unit for recording call content with a customer; A customer emotion analyzing unit for analyzing emotion based on a voice of a customer in the call content; And a telephone number inquiry unit for inquiring a telephone number corresponding to the analyzed emotion of the customer. According to the present invention, it is possible to provide an emotion-friendly service to the customer using the emotion analyzed from the call voice of the customer.