PROCEEDING INTERNATIONAL ON INTELLIGENT MANUFACTURING LOGISTICS SYSTEMS (Human Aspects in Supply Chain Planning and Operations)

摘要

Supply chain planning and operations is deeply dependent on human despite the increasing use of automation in various supply chain activities. Human has played roles in managing day-to-day transaction recording, data analysis, quality inspection, materials movement, as well as making decisions on various aspects of supply chain planning, including setting inventory parameters, capacity flexibility level and various other decisions. Despite the critical roles of human in supply chain planning and operations, there is a limited literature that comprehensively addresses this issue. Supported by literature review in the field, we discuss human roles in supply chain planning and operations. We use the business process models and then we attempt to identify critical roles of human in each key process of supply chain planning and operations. This early research is expected to set the stage for the follow up empirical research.udHuman capital and global competitiveness in an increasingly competitive global marketplace[4]. There is evidence to the human dimension that 80 percent of supply chain problems occur due to the people[5]. Human limitations become one of big problems on strategic level for supply chain [6]. Five critical performance levers have the greatest impact on supply chain performance: (1) configuration,(2) management practices, (3) external relationships, (4) organization; and (5) systems[7]. Human capability become important entity for management practices, external relationships, and organization. Optimizations and integration on supply chain cannot be done without people [8] . Supported by literature review in the field, we present a discussion on human roles in supply chain planning and operations. We used the business process models and then we attempt to identify critical roles of human in each key process of supply chain planning and operations. This paper is expected to set the stage for the follow up empirical research.