A preliminary study of neuro-linguistic programming in non-profit organizations: facilitating knowledge and learningcapabilities for innovation

摘要

Knowledge and learning capabilities assist organisations to become more innovative and adaptive as the capabilities help organisations to recognise and assimilate knowledge and apply it toward new ends. The development of the capabilities becomes critical if organisations are to become and remain competitive. Previous literature-based research suggests that Neuro-Linguistic Programming (NLP) helps to facilitate the development of knowledge and learning capabilities in organisations. NLP suggests that subjective experience is encoded in terms of three main representation systems namely: Visual, Auditory, and Kinesthetic (VAK). Based on 15 qualitative in-depth semi-structured interviews across 7 Australian non-profit organisations, this chapter argues that NLP may be used as a key approach for nurturing organisational knowledge and learning capabilities for innovation in the knowledge economy. Examples are used in the chapter to illustrate the possible benefits of utilising NLP in developing the capabilities for organisational innovativeness. Future research direction and limitations are also discussed.