An empirical study of IT based knowledge management systems implementation: A comparative study with the Kuwait and the UK public sectors and proposed model for best practice knowledge management.

摘要

Knowledge Management (KM) helps extend the knowledge of individuals or groupsudacross organisations in ways that directly affect performance. Further, it is a formalisedudand integrated approach to identify and manage an organisation's knowledge assets.udThe study is an exploratory investigation of the implementation of IT-based KnowledgeudManagement Systems. It is also a comparative study of the Kuwait and UK publicudsectors with the specific aim of building a best practice model for KM implementationudin conjunction with IT. This includes examination of the relevant literature, audcomprehensive analysis of case studies of KM implementation in 91 organisationsudpresented in the literature, in order to arrive at the most critical factors of KMudimplementation and their degree of criticality, and an exploratory survey of 68udorganisations both in the UK and Kuwait relating to their experiences in implementingudinitiatives such as KM and the role of IT in that process. In view of the intensive andudextensive data for interdependence relationships between variables, statisticaludtechniques were used, and in-depth studies of 16 leading organisations, to understandudhow the KM implementation processes and the critical factors identified were addressedudand implemented.udThis study identifies critical factors of success in KM domain that applicable to Kuwaitiudorganisations. These factors were categorised under four different headings: (1)udTechnology, (2) KM processes, (3) Change management, (4) Top managementudcommitment. A generic holistic model for effective KM implementation is proposed.