An Empirical Study of Factors Influencing the Use of Knowledge Management Systems in A Public Sector Organization

摘要

The main purpose of this study is to explore the factors influencing the use of knowledge management systems (KMS). The research model was built on the basis of task-technology fit (TTF) framework as well as DeLone and McLean’s information systems success model. Data were collected by using a questionnaire survey sent to a public sector organization in Taiwan, and structural equation modeling (SEM) was used to analyze hypothesized relationships between the constructs in the research model. The implications of the findings for knowledge management systems practice are discussed. Moreover, the limitations, contributions and future research of this study are examined. Finally, this paper provides a valuable reference for business managers and information systems executives whom are initiating or conducting knowledge management exercises in the e-business era, and for researchers interested in the fields of e-business and knowledge management.