Petrol stations in Saudi Arabia are considered the lifeline of transportation in the Kingdom because the only means of transportation is either through the use of cars or buses. The major petroleum products to refuel vehicles in Saudi Arabia are petrol and diesel, pinpointing the importance of petrol stations in Saudi Arabia. However, Saudi Arabian petrol stations experience petrol delays and poor service quality. In addition, Saudi Arabian petrol stations utilise traditional petrol operational processes that include manually measuring petrol levels in tanks, testing for leaks and book-based accounting processes to minimise cost And Increase profit. Moreover, considering that approximately 90% of Saudi Arabian petrol stations are operated and managed by individuals, either locals or expatriates, this intensity to compete causes serious problems such as mixing petrol products to reduce petrol prices and thus, attract customers; defrauding petrol pump meters; wasting petroleum resources; and, petrol smuggling to nearby countries, leading to a shortage in petrol products in the domestic market. On the basis of the literature reviewed, this is considered as a source of uncertainty and quality problems that will consequently impact budgets and schedules. Hence, this study diagnoses and explores the key factors that influence the Saudi Arabian petrol supply chain to answer the research question, ‘how do the technological, organisational and environmental aspects of the Saudi Arabian petroleum industry impact on petroleum supply chain integration?’
展开▼
