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The contribution of enterprise systems to core capabilities: the case of asset lifecycle management in the utilities sector

机译:企业系统对核心能力的贡献:公用事业部门的资产生命周期管理案例

摘要

The desire to obtain competitive advantage is a motivator for implementing Enterprise Resource Planning (ERP) Systems (Adam & O’Doherty, 2000). However, while it is accepted that Information Technology (IT) in general may contribute to the improvement of organisational performance (Melville, Kraemer, & Gurbaxani, 2004), the nature and extent of that contribution is poorly understood (Jacobs & Bendoly, 2003; Ravichandran & Lertwongsatien, 2005). Accordingly, Henderson and Venkatraman (1993) assert that it is the application of business and IT capabilities to develop and leverage a firm’s IT resources for organisational transformation, rather than the acquired technological functionality, that secures competitive advantage for firms. Application of the Resource Based View of the firm (Wernerfelt, 1984) and Dynamic Capabilities Theory (DCT) (Teece and Pisano (1998) in particular) may yield insights into whether or not the use of Enterprise Systems enhances organisations’ core capabilities and thereby obtains competitive advantage, sustainable or otherwise (Melville et al., 2004). An operational definition of Core Capabilities that is independent of the construct of Sustained Competitive Advantage is formulated. This Study proposes and utilises an applied Dynamic Capabilities framework to facilitate the investigation of the role of Enterprise Systems. The objective of this research study is to investigate the role of Enterprise Systems in the Core Dynamic Capabilities of Asset Lifecycle Management. The Study explores the activities of Asset Lifecycle Management, the Core Dynamic Capabilities inherent in Asset Lifecycle Management and the footprint of Enterprise Systems on those Dynamic Capabilities. Additionally, the study explains the mechanisms by which Enterprise Systems sustain the Exploitability and the Renewability of those Core Dynamic Capabilities. The study finds that Enterprise Systems contribute directly to the Value, Exploitability and Renewability of Core Dynamic Capabilities and indirectly to their Inimitability and Non-substitutability. The study concludes by presenting an applied Dynamic Capabilities framework, which integrates Alter (1992)’s definition of Information Systems with Teece and Pisano (1998)’s model of Dynamic Capabilities to provide a robust diagnostic for determining the sustained value generating contributions of Enterprise Systems. These frameworks are used in the conclusions to frame the findings of the study. The conclusions go on to assert that these frameworks are free - standing and analytically generalisable, per Siggelkow (2007) and Yin (2003).
机译:获得竞争优势的愿望是实施企业资源计划(ERP)系统的动力(Adam&O’Doherty,2000)。然而,尽管人们普遍认为信息技术(IT)可以为组织绩效的提高做出贡献(Melville,Kraemer,&Gurbaxani,2004),但对该贡献的性质和程度却知之甚少(Jacobs&Bendoly,2003; Ravichandran和Lertwongsatien,2005年)。因此,亨德森和文卡特拉曼(Henderson and Venkatraman,1993)断言,确保企业的竞争优势的关键在于商业和IT能力的应用,以开发和利用企业的IT资源进行组织转型,而不是利用获得的技术功能。应用企业的基于资源的视图(Wernerfelt,1984)和动态能力理论(DCT)(尤其是Teece和Pisano(1998))可能会产生关于使用企业系统是否增强组织核心能力的见解。获得可持续或不可持续的竞争优势(Melville等,2004)。制定了独立于“持续竞争优势”构建的核心能力运营定义。本研究提出并利用了一个应用的动态能力框架来促进对企业系统角色的调查。本研究的目的是调查企业系统在资产生命周期管理的核心动态功能中的作用。该研究探讨了资产生命周期管理的活动,资产生命周期管理固有的核心动态功能以及企业系统在这些动态功能上的覆盖范围。此外,研究还解释了企业系统维持这些核心动态功能的可利用性和可更新性的机制。研究发现,企业系统直接为核心动态能力的价值,可利用性和可更新性做出贡献,并间接地为其核心能力和不可替代性做出贡献。该研究的最后是提出一个实用的动态能力框架,该框架将Alter(1992)对信息系统的定义与Teece和Pisano(1998)的动态能力模型进行了集成,从而为确定企业的持续价值创造贡献提供了可靠的诊断方法。系统。在结论中使用这些框架来构成研究结果。根据Siggelkow(2007)和Yin(2003)的结论,这些结论继续表明这些框架是独立的,并且在分析上具有普遍性。

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