Customer Information at Bus Stops. A Synthesis of Transit Practice

摘要

This synthesis will be of interest to transit agency general managers; busoperations, facilities and maintenance, and marketing and customer service staffs, as well as to other municipal transportation and marketing professionals. It addresses user information systems and describes current transit agency practices regarding customer information at bus stops within the text and through tables and multiple graphic illustrations. Types of signs and supplemental information displays, program implementation considerations, program effectiveness and advanced technology applications are also covered. Transit agency case studies detail five different perspectives on the development and deployment of onstreet programs.