首页> 外文OA文献 >Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland
【2h】

Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland

机译:客户对公共交通服务质量的看法:苏格兰公共汽车运输的证据

代理获取
本网站仅为用户提供外文OA文献查询和代理获取服务,本网站没有原文。下单后我们将采用程序或人工为您竭诚获取高质量的原文,但由于OA文献来源多样且变更频繁,仍可能出现获取不到、文献不完整或与标题不符等情况,如果获取不到我们将提供退款服务。请知悉。

摘要

This paper provides a detailed examination of a quality of service indicator utilised by the Scottish Government to assess the opinions of passengers towards bus transport. The quality of service indicator takes the form of an 11 item opinion scale which covers an array of service aspects. Factor analysis is employed to identify latent constructs which are present within this scale. Three latent constructs associated with attitudes towards perceived quality of bus service are identified, covering convenience, cabin environment and ease of use issues. These latent constructs are further explored through an appreciation of how attitudes towards perceived quality of bus service vary across socio-economic cohorts and the degree to which these attitudes can be of use in explaining variation in perceived satisfaction with the bus service. Results of the analysis suggest that attitudes regarding quality of bus service vary significantly across passenger groups, with females having a tendency to exhibit relatively negative opinions regarding the quality of the cabin environment with a similar finding observed in the case of passengers who are looking after the home and family. In addition, perceived convenience of the bus service appears to have a significant positive explanatory power over perceived satisfaction with the bus service, suggesting that improvements to service frequency, availability, reliability and stability will likely increase perceived satisfaction amongst existing passengers. At a more general level, this paper demonstrates the level of additional knowledge which can be attained through a more detailed analysis of existing transport policy data.
机译:本文详细研究了苏格兰政府用来评估乘客对公共汽车运输的意见的服务质量指标。服务质量指标采用11项意见量表的形式,涵盖了一系列服务方面。因子分析被用来识别存在于该规模内的潜在构建体。确定了与对感知公交服务质量的态度有关的三个潜在构造,包括便利性,车厢环境和易用性问题。通过了解社会经济群体对公交服务感知质量的态度如何变化以及这些态度可用于解释对公交服务的满意度的变化程度,可以进一步探索这些潜在的构造。分析结果表明,不同乘客群体对公交服务质量的态度差异很大,女性倾向于对车厢环境质量表现出相对负面的看法,而在照顾乘客的情况下也观察到类似的发现。家和家庭。此外,对公交服务的感知便利性似乎比对对公交服务的感知满意度有显着的正面解释力,这表明对服务频率,可用性,可靠性和稳定性的改善可能会增加现有乘客的感知满意度。在更一般的层面上,本文演示了可以通过对现有运输政策数据进行更详细的分析而获得的附加知识。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
代理获取

客服邮箱:kefu@zhangqiaokeyan.com

京公网安备:11010802029741号 ICP备案号:京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有
  • 客服微信

  • 服务号