Communicating with Persons with Disabilities in a Multimodal Transit Envrionment.A Synthesis of Transit Practice

摘要

This synthesis report will be of interest to transit agency professionals and theconsultants who work with them in dealing with travelers with disabilities. These are travelers with sensory, vision, hearing, and cognitive impairments who need alternative methods for accessing and processing the transit information that is now being commonly provided to the general public. The report describes current North American transit practice in information and communication technologies, as well as operations, implementation, and human factor issues. Attention is given to information and communication technologies related to planning, customer service, marketing, and training that can improve the travel experience for all persons traveling in a transit environment. The focus is on communication techniques and technologies for persons with sensory and cognitive disabilities. The synthesis was created from a literature review of current North American experience aimed at improving communications with persons with disabilities (as well as the elderly) within a multimodal transit environmental and a survey of selected transit agencies in order to obtain information on practical and innovative solutions.