Report to the Agency for Healthcare Research and Quality from the Consumer-Led Workshop to Advance Patient Safety;Rept. for 1 Mar 03-20 Feb 04

摘要

The purpose for this project was to have consumers in advancing patient safety by creating a partnership with other stakeholders in improving healthcare. The workshop was designed to create vision, mission, goals and action steps. The scope of this change effort is national-including federal, state and local initiatives-encompassing reforms for both the healthcare and judicial systems that will improve patient safety. Methods used included appreciative inquiry (AI), story telling, vision exercises and open discussion with structured facilitation. Consumer leaders were invited to determine objectives for the workshop and beyond. The results of the workshop included$ a vision that participants accept as compelling$ a mission that clearly defines what an organization needs to do in order to serve the vision$ six goals that will take five-to-ten-years to achieve$ and sets of action steps that can lead to the goals being reached. Participants committed themselves to a sustained effort, which a new organization-Consumers Advancing Patient Safety-will organize.