Critical Incident Methodology Applied to Camper Satisfaction. MSU-NSF Gallatin Canyon Study,

摘要

The tremendous increase in camping and other outdoor recreational activities creates problems for recreation managers and planners who must accommodate and satisfy these participants. The paper responds to the need for research based upon behavioral descriptions of key satisfying and dissatisfying experiences. It attempts to improve the quality of the definitions of user satisfaction. In order to determine the factors associated with both positive and negative camping experiences,the research uses the critical incident approach--a technique that asks respondents to describe a camping experience that is extremely satisfying. While eliciting a description of behaviors that are key or critical in achieving some specified criterion,the approach facilitates the emergence of those factors associated with satisfying and dissatisfying camping experiences.