Training Management Information System of the Defense Institute of SecurityAssistance Management: User Satisfaction as a Measure of Its Effectiveness

摘要

The purpose of this study was to evaluate the effectiveness of the TrainingManagement System (TMS) installed in the Security Assistance Organizations around the world. User satisfaction was measured as an indicator of the system's effectiveness. In order to provide an objective measurement of the system effectiveness, the following research questions were addressed: (1) What is the system effectiveness regarding the level of product quality provided by TMS. (2) What is the level of involvement and knowledge of TMS user related to the information services function. (3) What is the level of user perceived satisfaction with the staff and services provided by support people of TMS. (4) What is the perceived difference in levels of satisfaction between military and civilian for each of the questions 1, 2 and 3 above. (5) What is the impact of experience with the system on questions 1 to 3 above. User satisfaction was determined to be the best possible measure of system effectiveness and it was measured by administering a user satisfaction survey. The data gathered from this survey was analyzed and that analysis provided the basis for concluding that TMS was meeting the users' needs, but that the system effectiveness could be improved by providing training. Recommendations were offered to the TMS staff support and suggestions for further research were also given.