The Role of Environmental and Behavioral Uncertainty as a Moderator of Situational-Performance Relationships.

摘要

The causes and consequences of two types of uncertainty (environmental and behavioral) were investigated in a simulated job environment. Employees worked with a structuring or considerate leader, on a structured or unstructured task and with or without a goal. The structuring leader and structured task produced greater certainty than the considerate leader or the unstructured task. Goal setting had no effect. The same independent variables and increased certainty resulted in higher performance. The implications of the results are discussed for theories of uncertainty and organizational performance. (Author)