"For most operators the policy to keep their coaches in top mechanical condition to ensure passenger safety is all but common knowledge," says Craig Dance, owner and president of Champion Coach, Greenville, SC. ''However, it is the wisest of operators who keep their coaches in top aesthetic condition as well to help further assure passenger satisfaction." He says ensuring the coaches shine - literally and figuratively - has its payback in turning first impressions into repeat business, and maximizing trade-in or resale values when the time comes to update the fleet.
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