Stressed by growth, group pulls in reins: Less inventory, more service bays and staff ease congestion

摘要

In 2005, West Herr Automotive Group Inc. crafted a used-vehicle strategy that proved highly successful. Almost too successful. Going into 2012, the dealership group in a suburb of Buffalo, N.Y., revised its practices, in part by slashing its used-vehicle inventory. The goal was to keep increasing used-vehicle sales, but at a more manageable pace. It continues to tweak those strategies and practices.