Let us measure, then what? Exploring purposeful use of innovation management self-assessments A case study in the technology industry

摘要

Purpose - The purpose of this paper is to increase the understanding regarding how managers attempt to make purposeful use of innovation management self-assessments (MSA) and performance information (PI). Design/methodology/approach - An interpretative perspective on purposeful use is used as an analytical framework, and the paper is based on empirical material from two research projects exploring the use of MSA and PI in three case companies. Based on the empirical data, consisting of interviews and observations of workshops and project meetings, qualitative content analysis has been conducted. Findings - The findings of this paper indicate that how managers achieve a purposeful use of PI is related to their approach toward how to use the specific PI at hand, and two basic approaches are analytically separated: a rule-based approach and a reflective approach. Consequently, whether or not the right thing is being measured also becomes a question of how the PI is actually being interpreted and used. Thus, the extensive focus on what to measure and how to measure it becomes edgeless unless equal attention is given to how managers are able to use the PI to make knowledgeable decisions regarding what actions to take to achieve the desired changes. Practical implications - Given the results, it comes with a managerial responsibility to make sure that all managers who are supposed to be engaged in using the PI are given roles in the self-assessments that are aligned with the level of knowledge they possess, or can access. Originality/value - How managers purposefully use PI is a key to understand the potential impact of self-assessments.