Tactile interruption management: tactile cues as task-switching reminders

摘要

Tactile cuing has been suggested as a method of interruption management for busy visual environments. This study examined the effectiveness of tactile cues as an interruption management strategy in a multi-tasking environment. Sixty-four participants completed a continuous aircraft monitoring task with periodic interruptions of a discrete gauge memory task. Participants were randomly assigned to two groups; one group had to remember to monitor for interruptions while the other group received tactile cues indicating an interruption's arrival and location. As expected, the cued participants evidenced superior performance on both tasks. The results are consistent with the notion that tactile cues transform the resource-intensive, time-based task of remembering to check for interruptions into a simpler, event-based task, where cues assume a portion of the workload, permitting the application of valuable resources to other task demands. This study is discussed in the context of multiple resource theory and has practical implications for systems design in environments consisting of multiple, visual tasks and time-sensitive information.