Chrysler Undertakes to Remedy Customer Service Complaints following ACCC Investigation

摘要

Fiat Chrysler Australia (Chrysler) has provided an administrative undertaking to the Australian Competition and Consumer Commission, following an investigation into consumer guarantee complaints concerning vehicle faults and Chrysler's handling of those complaints. Chrysler's undertaking includes a commitment to establish a consumer redress program, and to review its handling of previous complaints, as well as an Australian Consumer Law (ACL) compliance program which includes a complaints handling system. Chrysler distributes several vehicle brands in Australia including Jeep, Alfa Romeo, Fiat and Chrysler. The ACCC received a number of complaints from Chrysler customers concerning vehicle faults and how their complaints were handled by Chrysler and its dealers. The complaints related to various issues including delays in sourcing spare parts and failing to adequately deal with customer complaints.