The Australian Competition and Consumer Commission chief Rod Sims (below) says the “NBN is now in its peak rollout phase and the ACCC concerned that complaints about connecting to services, including missed appointments and having faults repaired, will continue to grow unless improvements are made now”. “This inquiry will consider whether there are appropriate incentives for NBN Co to remedy service failures,” Sims said. “We will also look at the compensation made available by NBN Co to ISPs, which are responsible for providing redress directly to consumers when things go wrong.
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