Do Good And Have Good: Does Servant Leadership Influence Organizational Citizenship Behavior?

摘要

This study aimed at examining the impact of servant leadership on organizational citizenship behavior and the mediating role of psychological contract breach and employee cynicism. The context selected for this research was service sector of Pakistan and data was collected from 307 respondents through field and web survey. The collected data was analyzed through confirmatory factor analysis and structural equation modeling. The findings of this study revealed significant impact (direct and indirect) of servant leadership on psychological contract breach, employee cynicism, and organizational citizenship behavior. This study further asserted that supervisors and managers should control and minimize the psychological contract breach and employee cynicism. Findings of our research also provide guidance on improving the level of organizational citizenship behavior. Leaders should develop a two-way communication system with employees, as it will help to know them more closely. Limitations are identified and future research areas are mentioned.