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摘要

With Black Friday behind him and Christmas just around the corner Gregg Steinhafelwas a man not at peace with the world. As chairman and CEO of discount chainTarget Corporation, one of the 10 largest retailers in the US, he had every reason topause and reflect on a successful 35-year career with the firm.But on the morning of Sunday 15 December 2013, the problems that were beginningto surface after the company’s recent expansion into the Canadian market were on his mind. And then the phone rang. “I remember it distinctly,” he told CNBC in atelevised corporate damage-limitation exercise a month later.