Compassion, Not Punishment,Found to Defuse Workplace Anger

摘要

University researchers found that even intense emotional outbursts can be beneficial if responded to with compassion. In an article in the journal Human Relations, Dr. Deanna Geddes and Dr. Lisa T. Stickney argue that more supportive responses by managers and co-workers after displays of anger can promote positive change at work. Sanctioning the behavior or doing nothing does not have a positive impact, they found.