Mobile phone messaging to increase communication and collaboration within the university community

摘要

Today, with 8.5 billion mobile connections worldwide and unique mobile subscriptions of over 5 billion (GSMA Intelligence, 2018), mobile devices have become the primary way to engage with the world. University students extensively use mobile phones to access information (Schachter, 2009) and remain in touch with parents and friends (Chen and Katz, 2009). Mobile phones can be used as a tool for learning, sharing and retrieving information, and assisting with increasing interaction, collaboration and engagement (Bull and McCormick, 2012). Given their ubiquity (Thomas et al., 2013) and generational 'changes (O'Bannon and Thomas, 2014), there has been a growing shift in university's attitude towards integrating mobile devices as communication tools (Grinols and Rajesh, 2014).