The Relationship Between Communication Apprehension and Satisfaction with Information among Lodging Revenue Managers

摘要

This study assessed the relationship between communication apprehension (CA) in various work situations a revenue manager would face and job satisfaction and organization commitment. The confirmatory factor analysis shows that the second-order four-factor of CA was found to fit the data best. The structural model was tested with 241 lodging revenue managers, using the structural equation modeling technique. The results indicate a negative relationship between CA and specific satisfaction variables. Revenue managers with a high satisfaction of information also demonstrated greater organizational commitment.View full textDownload full textKeywordslodging revenue managers, communication apprehension, satisfaction with information, organizational commitment, knowledge workersRelated var addthis_config = { ui_cobrand: "Taylor & Francis Online", services_compact: "citeulike,netvibes,twitter,technorati,delicious,linkedin,facebook,stumbleupon,digg,google,more", pubid: "ra-4dff56cd6bb1830b" }; Add to shortlist Link Permalink http://dx.doi.org/10.1080/1528008X.2012.692289