Appreciative Inquiry and Hospitality Leadership

摘要

Appreciative inquiry (AI) has application to the hospitality industry as a viable organizational methodology capable of improving overall organizational performance. Leaders in the accommodation and food and beverage industries can use the AI process of inquiry and dialogue to bring about change and transformation within their organizations. These changes include a greater degree of open communication, a more supportive work environment, and involvement of all members of the organization in the creation of a shared vision and goals that move the organization toward increased focus on customer perception of service, a greater proportion of a growing market share, and sustained profitable performance. The realization of these goals begins with more effective workforce development that addresses the morale level of employees, decreases rates of employee turnover, and increases the long-term retention of workers.