Marketized employment services: The impact on Christian-based service providers and their clients

摘要

Purpose - The purpose of this paper is to examine the challenges confronting Christian-based organisations operating in the employment services quasi-market in Australia. It focuses on the tensions that arise for these organisations as they endeavour to deliver services that reflect their distinctive mission and values, while remaining competitive in an environment characterised by the typical market values of commercialism, competition and compliance. Design/methodology/approach - The data on which this paper is based has been derived from 48 semi-structured interviews with church leaders, senior managers and frontline staff in four Christian-based organisations. Findings - The paper demonstrates that the Christian-based organisations under consideration are constrained in their ability to deliver a distinctive and holistic mission. The pressure to survive has resulted in these organisations emulating the business practices of others considered to be more successful in the field. Research limitations/implications - This paper draws attention to the commercialisation that has occurred within Christian-based organisations delivering privatised employment services. As markets are formed in other welfare areas, further research opportunities will present to examine how Christian-based organisations respond to the pressures that arise in these fields. Practical implications - The findings from this study raise significant questions for Christian-based organisations. The particular dilemma being whether they should accept government funding in circumstances where their mission is likely to be compromised. Originality/value - This paper serves to highlight, that despite their intentions to deliver a distinctive mission, Christian-based organisations are indistinguishable from other organisations delivering privatised employment services.