Role of restaurant employees’ intrinsic motivations on knowledge management: An application of need theory

摘要

Purpose: This study aims to investigate the role of restaurant employees’ intrinsic motivations that influenced their knowledge-sharing behaviors and knowledge application behaviors, based on need theory and prior knowledge management research. Design/methodology/approach: A cross-sectional, self-administered survey was used to collect data from employees who work in the food and beverage sections of hotels, coffee shops or restaurants. Findings: Results from this study supported the role of employees’ intrinsic motivations to share knowledge with other employees and apply their knowledge to actions. Moreover, results identified employees’ knowledge application behaviors that influenced their innovative behaviors. Originality/value: This paper investigated the role of restaurant employees’ intrinsic motivations on their knowledge management and innovative behaviors.