How to avoid the costs of hair complaints: 80% reduction achieved

摘要

According to one leading British supermarket chain, suppliers adopting HACCP International certified hair containment hair nets have achieved an 80% reduction in hair complaints. In this article we look at the key factors that need to be risk assessed in determining your hair containment policies. Avoiding hair contamination in the food and drink we all enjoy is a key factor in measuring food quality. What is the cost of hair complaints? 1、 Loss of consumer confidence in our brands. 2、 Loss of customer confidence in our business. 3、 Likely reduced sales, impacting our volumes and net margins. 4、 Wasted time investigating the root cause and implementing corrective actions for each instance. 5、 Cumulative cost of fines over the financial year. To control these important risks and costs to businesses, we need to risk assess the following aspects of our operations to determine and then implement an effective policy using an approved system to safeguard food quality, our businesses and brands and the welfare of staff. The key issues to consider are: 1、 Correct Identification of risk. 2、 Likelihood of contamination. 3、 HACCP Prerequisite Program including type of hair coverings, use of colour coding, replacement policy, training and auditing.