Gas Pipeline Customers Say Transportation Reliability Top Issue, Accuracy Ranks Lower

摘要

Gas pipeline customers consider reliability of transportation services to be the most important issue, according to a recent report.rnThe latest report by consultant Mastio had producers, industrial customers, local distribution companies, independent power producers and marketers rate pipelines on 29 customer service attributes, including effectiveness of after-hours support, representatives who listen well, and timely resolution of problems.rnAccuracy of scheduled gas volumes also ranked highly among customer needs, followed by communication "in an honest and forthright manner," Mastio said last week. More-