Flexing Labor Practices to Respond to Supply Chain Disruptions

摘要

The COVID-19 pandemic transformed the world and forever altered the way in which supply chains, everywhere, operate. One of the many disruptions the supply chain experienced during this time was a shortage of available labor. Prior to the pandemic, due in part to the growing demand for e-commerce, the supply chain was already experiencing a shortage of readily available labor. The ensuing days of the pandemic only exacerbated that challenge as more and more consumers moved to e-commerce channels for all of their shopping needs. This shift, coupled with the need to take time off to care for family members due to illness or the closing of schools, created a labor challenge for 3PL providers and supply chains everywhere. They were now tasked with finding a solution to respond to this influx of orders, without compromising on the level of service the consumer has come to expect.