Internet-based tourism services: business issues and trends

摘要

This paper assesses the current state of development among the Internet-based providers of tourism services. The study focuses on leading intermediary businesses an enabling groups: travel agents; specialist service providers; reservation technology providers; and public agenc- ies. In studying some 50 leading web sites, spanning a range of differing groups of intermedi- aries, we examined how travel agent sites seek to differentiate themselves, how public tourist information bodies are harnessing the Internet, and the role of computer reservation technology providers.