Studying the Relationship between the Effective Factors on Employees’ Performance in Iran's University and the Students’ Satisfaction with regards to Employees’ Performance

摘要

Any organization, without careful consideration on the performance of its employees and likewise implementing effective factors on employees’ performance in satisfying its client, cannot reach its goals. Therefore, the present study aims at examining the relationship between the effective factors on employees’ performance in the Islamic Azad University, Mobarakeh branch and students’ satisfaction. The statistical population, comprise of 111 employees who had direct contact with students and 450 students from various departments of the university, were selected randomly as research sample. Researcher made, demographic questionnaire, questionnaire of effective factors on employee performance based on ACHIEVE model and questionnaire of satisfaction with employee performance were utilize for data gathering as research tools. Multi-variable regression, variance analysis and t-test with two independent groups as well as Pierson correlation coefficient were applied for data analysis. The results of examining the hypotheses revealed that there is a positive and significant relationship between employees’ ability, employees’ clarity, degree of organizational support from employees, employees’ motivation and willingness, manner of employees’ evaluation and generally among the effective factors on employee performance and students’ satisfaction. But there was no significant relation between the two factors of employees’ environmental proportionality and their degree of validity with students’ satisfaction. Furthermore, findings of the research exhibited that students with bachelor degree had more satisfaction than those with master degree, but there was no significant difference among male and female students, students with different majors and students of different academic terms.