Introduction: Little is known about parental satisfaction with pediatric crisis clinics (PCCs) that provide a single consultation to families in need of urgent psychiatric care. Parental satisfaction may improve long-term adherence to physician recommendations. Objective: To explore parental satisfaction with a PCC. Methods: Parental satisfaction was ascertained by a structured telephone interview following crisis consultation at the PCC of an academic, tertiary care centre. Methods: Parents of 71% (n = 124) of 174 pediatric patients seen in the PCC from 2007–2008 participated in the post-consultation interview. Results: The majority of parents stated they were either somewhat satisfied (49/122, 40.2%) or very satisfied (49/122, 40.2%) with the PCC. Parental satisfaction correlated with time between referral and consultation (p<0.05), the degree to which parents felt listened to by the consultant (p<0.01), the amount of psychoeducation parents felt they received (p<0.01), and appointment length (p<0.001). Conclusions: Parents were satisfied overall with an urgent care service model. Satisfaction was correlated with the time between referral and consultation, degree to which they felt their consultant had listened to them, and the amount of information they received at the consultation’s conclusion.
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机译：简介：父母对小儿危机诊所（PCC）的满意度知之甚少，这些诊所为需要紧急精神病治疗的家庭提供单一咨询。父母的满意度可以改善长期遵守医生建议的情况。目的：探讨父母对PCC的满意度。方法：在学术，三级护理中心的PCC进行危机咨询后，通过结构化的电话采访来确定父母的满意度。方法：2007年至2008年PCC诊治的174名儿科患者中，有71％（n = 124）的父母参加了咨询后访谈。结果：大多数父母表示他们对PCC感到有些满意（49/122，40.2％）或非常满意（49/122，40.2％）。父母的满意程度与转诊和咨询之间的时间（p <0.05），父母感到被顾问倾听的程度（p <0.01），父母感觉得到的心理教育的数量（p <0.01）和约会的时间长短有关（p <0.01）。 p ＜0.001）。结论：父母对紧急护理服务模式总体上感到满意。满意度与转诊和咨询之间的时间，他们认为顾问已经听取他们的程度以及他们在咨询结束时收到的信息量有关。
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