Factors Associated with EHR User Satisfaction in Small Clinic Settings Research-in-Progress

摘要

The research on electronic health record (EHR) user satisfaction has been mainly studied in a complex work environment such as hospitals. Little is known about the EHR user satisfaction in small clinic settings. In this study, we investigate factors associated with EHR user satisfaction is small clinic settings. We use the absorptive capacity lens at an end-user level to understand how small clinics can effectively implement EHR systems and improve user satisfaction. We identify three important factors that are critical for EHR user satisfaction in small clinics: (i) Managerial IT knowledge as manifested in clinical management support, (ii) technological training (informal and formal) as indicated by EHR training, and (iii) IT infrastructure capability operationalized as EHR quality. We propose a research model and associated hypotheses for our research and present current status of our research project.