Evaluating patients? perception of service quality in hospital by ServQual method and also reviewing it by Statistical process control charts

Amitesh Shrivastava; Dr. Ishwar P. Keswani

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Evaluating patients? perception of service quality in hospital by ServQual method and also reviewing it by Statistical process control charts

机译：评估患者？通过ServQual方法了解医院的服务质量，并通过统计过程控制图进行审查

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The objective of this research is to improve the quality of public health care services in India. ServQual scale is used in order to assess patients’ perceptions and expectations who were admitted and analyzing the perceived value by descriptive statistic

机译：这项研究的目的是提高印度公共卫生保健服务的质量。 ServQual量表用于评估被接纳的患者的感知和期望，并通过描述性统计数据分析感知的价值

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《International Journal of Engineering Trends and Technology 》 |2016年第5期| 共页
作者
Amitesh Shrivastava; Dr. Ishwar P. Keswani;
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1. Monitoring patient dissatisfaction: a methodology based on SERVQUAL scale and statistical process control charts [J] . Total Quality Management & Business Excellence . 2020 ,第9a10期

机译：监测患者不满意：一种基于ServQual规模和统计过程控制图的方法
2. Evaluating patients’ perception of service quality at hospitals in nine Chinese cities by use of the ServQual scale [J] . Min, Li, Douglas, 亚太热带生物医学杂志：英文版 . 2015 ,第006期

机译：使用ServQual量表评估患者对中国9个城市医院服务质量的看法
3. Statistical process control application on service quality using SERVQUAL and QFD with a case study in trains' services [J] . Hadi Akbarzade Khorshidi, Sanaz Nikfalazar, Indra Gunawan The TQM Journal . 2016 ,第2期

机译：SERVQUAL和QFD在服务质量统计过程控制中的应用-以火车服务为例
4. Using statistical process control chart techniques to ensure quality of care in pharmacy department of a hospital [C] . Chien T. W., Chan Agnes L. F., Leung Henry W.C. 2011 IEEE International Conference on Quality and Reliability . 2011

机译：使用统计过程控制图技术来确保医院药房的护理质量
5. Fault Identification in Multivariate Processes Using the Analysis of Multiple Univariate Statistical Quality Control Charts Along With T2 Multivariate Quality Control Charts Based on the Effect of the Underlying Variances and Covariances [D] . Alothman, Hussam Ali. 2019

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6. Impacts of a comprehensive tuberculosis control model on the quality of clinical services and the financial burden of treatment for patients with drug-resistant tuberculosis in China: a mixed-methods evaluation [O] . Wei-Xi Jiang, Zhi-Peng Li, Qi Zhao, 2021

机译：综合结核病控制模型对中国耐药结核患者临床服务质量及耐药结核病患者的经济负担的影响：混合方法评价
7. Evaluating patients' perception of service quality at hospitals in nine Chinese cities by use of the ServQual scale [O] . Min Li, Douglas Bruce Lowrie, Cheng-Yu Huang, 2015

机译：使用servQual量表评估患者对中国九个城市医院服务质量的感知

Evaluating patients? perception of service quality in hospital by ServQual method and also reviewing it by Statistical process control charts

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